Consumers are entitled to the right of cancellation according to the following conditions, whereby a consumer is any natural person who concludes a legal transaction for a purpose which cannot be primarily attributed to their commercial or independent professional activities:
You may withdraw from the contract within 14 days without stating any reason in written form (e.g. letter, fax, email) or – where the items have been delivered to you before the end of the 14-day period – by returning the goods. The withdrawal period begins with the receipt of this notification in written form, but not before the receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before the receipt of the first delivery), and not before the fulfilment of our duty to inform in accordance with Article 246 § 2 in conjunction with § 1 Sections 1 and 2 of the Introductory Act to the Civil Code (EGBGB), and our obligations in accordance with § 312g Section 1 Clause 1 of the German Civil Code (BGB) in conjunction with Article 246 § 3 EGBGB. A timely dispatch of the withdrawal in writing or the goods is deemed sufficient for compliance with the cancellation period.
The withdrawal in writing is to be addressed to:
qubing.de, Johann Ehmann
In the event of an effective cancellation, the mutually received benefits shall be returned along with any benefits received (e.g. interest). If you are not, or only in part, able to return the received services or benefits (e.g. benefits of use), or if you can only return them in a deteriorated condition, then you shall be obligated to provide compensation.
You shall be obligated to provide compensation for the benefits of use to the extent that the benefit or deterioration can be attributed to the use of the item beyond testing of its properties and correct function. "Testing of properties and function" refers to the testing and trial of the relevant goods as would be possible and customary in a retail shop. Items that can be returned by parcel mail shall be returned at our risk. You shall be responsible for the regular cost of return shipping if the goods delivered were as ordered, and if the price of the returned goods does not exceed EUR 40, or if in the case of a more expensive item, you have not fulfilled your part of the agreement or made a contractually agreed part payment at the time of withdrawal. In all other cases the goods return will be free of charge to you. Items not suitable for parcel shipment will be collected from your address. Obligations for reimbursement of payments must be fulfilled within 30 days. The time period commences for you with the dispatch of your withdrawal or the items, for us with their receipt.
– End of the cancellation instructions –
1. Please prevent damage to or contamination of the goods. Return the goods in their original packaging where possible, with all accessories and packaging components intact. Please use protective secondary packaging as needed. If you no longer have the original packaging, then please ensure adequate protection from transport damages with suitable packaging.
2. Please do not send the goods back to us postage unpaid. We are happy to prepay the shipping costs unless they are your responsibility.
3. Please note that the aforementioned clauses 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.